Reviews - Page 51

Thomas M was fabulous!!! I can not say enough great things about how on top of the situation he was.
He understood my goals, knew what had to be done and ultimately jumped onto my computer remotely to make sure it was done and working correctly.
Over the years I worked with Act technical support and it NEVER worked and cost me dozens of hours to correct the screw up that they caused.
The cost of Companion Link has returned dividends many times over from this experience alone.
Thank you, Thank you, Thank you Thomas!!
Harvey T.

I've been a customer for 10+ years. Somehow I lost portions of my contact data. It took the tech, Thomas 45 minutes to resolve a very complicated problem which involved several variables. But he did a first class job. Thomas is a Rockstar!!. While I was ecstatic to get everything back, I was most impressed with Thomas's ability to resolve multi-faceted problem very efficiently. Thank you, Thank you

Quick and easy! Kevin S knew exactly what to do and had me working great. I waited a couple of days before doing this just to be sure it was working and so far, so good. Thanks Kevin!

The tech Thomas was very quick with responding to my issue and he was very friendly. He knew exactly what error I was receiving and helped me fix it immediately. A tech who is able to help fix things AND is very friendly is hard to find. Please hire more people like him and less people like Amy. She's rude and really doesn't know what she's doing!

Talked with Thomas to remedy a sync issue with ACT. Thomas was very thorough and got my issues resolved in short order. Great job!

When this actually syncs, it is great. But, it's about 50/50. Getting customer support in a timely fashion, is quite challenging. I purchased unlimited support in hopes that it would be better. The only change is that now a live voice tells me they're too busy to help me, rather than a recording. The company has been around a while, so I would think they could grow the customer service department. But, they are still very committed to only working between 7 and 4. Who cares about the impact on the customer's business? Most definitely not the people who work for CompanionLink. Your inconvenience is definitely your own problem. When I have gotten someone at customer service, they have generally been helpful. But, it is so frustrating to get there that I wait until I have gone through everything I can think of and talked with everyone I know. If there was another service available, I'd go there in a heartbeat. I guess you don't have to provide customer service when you have not competition. But, with $2 million in reported profits, you'd think they could sneak in a few more support staff.

I've been using CompanionLink Professional for several years (Outlook & Android). Being in Sales and Marketing I LIVE by my contacts and calendar so when something goes KABLOOEY I am totally messed up!

Tech Support has always come through (I'm a total non-techie) solved my problems in a very reasonable time, and they don't stop until the problem is totally resolved.

Really good people who care about their product, reputation, and customers.

I purchased a new Surface Pro to replace an older laptop. I needed help with setting up Companion Link. Thomas was so very helpful & kind. He took care of the problem quickly & efficiently. Great products & support. I have been using Companion Link for over five (5) years. Highly recommend it.

I'm been using CompanionLink for many years and in many plataforms - iPhone, iPad, Windows 10 and I sync the info at work, home, etc. Everything is connected and up to date...
When I get some trouble with newer operating systems I have the excellent support with Thomas - fast, patient and expert!

Using CompanionLink for Google for several years now. Version 7 at the moment.

The perfect solution to sync my Outlook, Gmail and my BlackBerry (yep, die hard keyboard user)agenda's.

Super stable, reliable and realy easy to set up. Worth every penny and more!